• Exceptional care at ER
    July 10,2013
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    There is no pleasant reason to visit the emergency room of a hospital. However, considering the circumstances, the people working in the ER may make the visit an exceptional one for positive reasons.

    Such was the experience for my family a week ago when I had to take my toddler to the Rutland Regional Medical Centerís ER. From my sonís admittance (we were given a room in under five minutes) to his discharge, every single person who came into contact with us was expedient, professional and, above all, kind.

    This includes more than five nurses (two of whom did an exceptional job putting an IV in a toddler); an environmental services worker (who came with a teddy bear for my son within minutes of his arrival); two volunteers (who came bearing more teddy bears and cold milk for my son); a CT scan technologist (who encouraged me to sing to my son as his procedure took place); and a doctor (who arrived with stickers for my son and gentle reassurance for his nervous mother).

    Two days later, with my son on the mend due to care he received, we got a phone call from the RRMC asking about my sonís well-being. We are so fortunate to have this kind of health care available to us in Rutland. I extend my thanks and appreciation to the entire team at RRMC.


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