It was revealed publicly within the last few days that disabled veterans are not being adequately served, beyond anyone’s imagination. The revelation that backlogs are at 900,000 cases, and they are growing. Automated systems have processed only 75 claims in the last five years. How is this possible?
As a project manager with over 25 years of experience, and a veteran, I’ll tell you. You can’t automate something you can’t understand and process manually. Automating a bad system makes it worse.
To overcome this disaster, I would recommend that we begin to process several thousand qualified clerks to process the applications. In the meantime, all claims should be honored and paid out to the servicemen in limbo at half their pay. Having waited several years is intolerable. These claims should be cleaned up immediately, that is, as soon as possible. The situation is beyond outrage, it should be criminal.
Tell your congressman and protest this insult and damage to our returning veterans. That it affects so many and so long is beyond careless. It is a major blot to our respect for honorable military servicemen.
SudburyMORE IN Letters
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