After Sandy: Tips on filing home insurance claims
By ALEX VEIGA
The Associated Press | November 01,2012
Insurers will be dealing with a crush of claims in the aftermath of Superstorm Sandy which inflicted billions of dollars in damages. Once homeowners can assess the extent of their personal losses, many will have to brace for another ordeal: navigating the insurance claims process.
Preparation and planning well before a storm arrives can help homeowners avoid potential pitfalls. But how they handle the details when it comes time to file can help ensure receiving an adequate payout.
Here are some tips to weather the claims process:
Maintain an inventory of household items
Receiving a fair payout for damage to oneís home and belongings begins by making a list of what you own, particularly the more expensive items, including what they cost, even if itís only an estimate.
Taking photos or even shooting video while you describe the items and how much you paid for them, works too. And, if possible, take digital photos and video, which you can store online on websites like Flickr and Picasa. That way, you can access them in the event your computer is damaged.
You donít have to count out or photograph every single CD or piece of dinnerware you own, for example. A photo of your CD rack or your China cabinet will do.
If you have receipts saved for your more valuable items, take photos of those, as well.
ďA lot of people canít remember what they had for breakfast, much less whatís been stored in the attic the last 20 years,Ē says Jeanne Salvatore, a spokeswoman for the Insurance Information Institute. ďIf you have an inventory, it makes life a lot easier.Ē
Understand scope of your coverage
Knowing what your insurance policy covers and what it doesnít is essential to getting through the claims process quicker.
You donít want to have to rely only on what claims adjusters tell you, especially as they go through the process of evaluating how much of a payout youíre going to get.
When it comes to hurricanes and other major weather-related damage, itís important to remember that standard homeownersí insurance does not cover flood damage. And if you havenít purchased that separately, you will not be able to get reimbursed for damages caused by flooding.
Flood damage is defined as water rising from the ground up, unlike, say, if you have a hole in your roof and rain is spilling in.
In addition, New York, New Jersey, Rhode Island and 15 other states let insurers include deductibles in their homeownersí insurance policies in the event of a hurricane. Such deductibles vary from 1 percent to 5 percent of the insured value of the home. But each state makes its own determination on whether a storm will trigger those deductibles, so check with your state department of insurance to see if that will be a factor in your coverage.
You can find links to your stateís insurance department at www.naic.org/stateówebómap.htm ,
Quickly document damage and make only temporary repairs
After the storm, once itís safe to move about, itís important to take photos of the damage right away. Comparing these photos to the ones taken before the storm can be used to establish the value of items that are damaged or destroyed.
If holes have been torn in your roof or windows are broken, cover them quickly to prevent further damage, but donít make any permanent repairs. But take photographs or videos of the damage before you start working.
And donít throw out damaged furniture or other expensive items until an adjuster has seen them.
Contact your insurer right away
Homeowners should call their insurer quickly and get the claims process rolling, regardless of how much damage their home has sustained.
You can contact your insurance agent for information on how to file a claim. Or, if the agent canít be reached, contact the company directly via the Internet or phone.
Even if youíve been evacuated and have yet to return to your home, but itís in an area that may be flooded or known to have been damaged in the storm, call your insurer and tell them, Salvatore says.
Doing so can help establish that you have to spend time in a hotel, something you may be able to get reimbursed for later.
Also, note the name and number of everyone you speak with during the claims process. That can help clear up any confusion that may arise along the way.
Be prepared to negotiate
Once insurance adjusters look over the damage, they will determine the size of your payout.
But if that figure seems too low, there are ways to voice your disagreement and try to work out a better settlement.
Youíll want to ask the adjuster to show you the contract language and justify the proposed amount.
If youíre still dissatisfied, get a second or even third opinion on the cost of repairs from independent contractors. You can use that to argue for a bigger payout.
Ideally you can work it out with the adjuster, but if not, you can try to make your case with someone at the companyís regional or national office.
ďYou need to be ready for a fight and be tough working with your insurance agent,Ē says Jeff Blyskal, senior editor at Consumer Reports.
Another option to help bolster your case for a better settlement is to hire a public insurance adjuster.
They are experts on the insurance claims process and can assess the damage to a home and help build the case on behalf of the homeowner.
The insurance industry argues that public adjusters charge homeowners for services that homeowners can do themselves. Public adjusters typically charge 10 percent of the settlement amount.